FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship to all states and territories within Australia.
At this time, we do not offer international shipping.

2. How long does shipping take?

Standard Shipping: 3–8 business days
Processing time is 1–2 business days before dispatch.
(Please allow extra time during peak periods and public holidays.)

3. How much does shipping cost?

Standard Shipping: Free

4. How do I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can use this to track your delivery through the courier’s website.

5. What payment methods do you accept?

We accept:

Visa, Mastercard, American Express
PayPal
Apple Pay
Google Pay
Afterpay (Coming Soon)

6. Can I return or exchange an item?

Yes! We offer 30-day returns for change of mind, provided the item is unused, in original packaging, and in saleable condition.
If your product is faulty or damaged, please contact us and we will arrange a replacement, repair, or refund in line with Australian Consumer Law.

Read our full Return Policy for more details.

7. What if I received a damaged or faulty item?

Please email us at pulseandrestore@gmail.com within 7 days of receiving your order, including a description and photo of the issue.
We’ll sort it out for you quickly.

8. Do your products come with a warranty?

Yes. All our products are backed by a 12-month warranty against manufacturing faults.
If you have any issues, just reach out to our support team.

9. How can I contact Pulse & Restore?

You can email us anytime at pulseandrestore@gmail.com.
Our team aims to reply within 12–24 hours on business days.

Still Have Questions?

We’re here to help!
Contact us at pulseandrestore@gmail.com or through our Contact Us page.